Funeral directors do a lot for their businesses and families. But sometimes, all their responsibilities pile up and lead to workplace stress, which can cause lasting burnout. Fortunately, emotional intelligence can help you lower workplace stress and improve your service to families.Host Rob Davidson sits down with Dr. Melanie Carr, author of Emotional Intelligence for Funeral Directors: The Secret to Less Stress and Burnout at Work, to discuss the importance of emotional intelligence and what you can do to grow in this area.